Enterprise Workforce Management
Exceptional customer service, for an exceptional customer experience
In today’s competitive marketplace, superior service is often the distinguishing factor that makes customer retention and customer growth possible. It’s critical that employees at all operational levels contribute effectively to corporate financial and service goals, but too often managing workforces across operational disciplines is disjointed, with separate and sometimes conflicting goals and standards. RedPrairie helps solve this problem with a comprehensive, enterprise-wide solution for effective workforce management.
If you alter how people perform their jobs or how they are measured, there is going to be resistance, especially if it might impact their paycheck. Change management is critical to implement workforce programs successfully.
Effectively managing labor goes beyond filling out a schedule in the back of a store. It means assigning the right people to the right job, so the right tasks get completed right on time for the right people. That’s tough enough to do across a small operation, much less a global company with hundreds or thousands of employees. But with complexity comes opportunity: Fair and accurate labor standards can impact employee performance.
Enhanced time and attendance systems can ensure your workforce is more productive, and customers well-served. Scheduling – even with constraints like demand, union rules, government regulation, and employee preference – can be automated. But it’s all nearly impossible without good resources.
RedPrairie’s Enterprise Workforce Management provides a common set of performance-based tools to support corporate management, frontline supervisors, store managers, and workers across manufacturing, distribution, transportation, and retail operations. The starting point is a clear definition of the work required through engineered standards and optimal methods for performing each task as efficiently and safely as possible. Based on this foundation and demand-based forecasts, workers are scheduled, tasks are assigned, performance is measured, feedback is provided, and incentives are computed and paid. In addition, online training is provided along with supervisor-based coaching to bring all workers up to required proficiency levels. It’s a complete approach, designed to make your workforce as productive as possible, reduce labor costs, and improve customer service.